Thursday, July 7, 2016
Wednesday, June 22, 2016
Joying head unit can't start once installed--RESOLVED
Joseph purchased JY-UL135 Joying Android 5.1 lollipop double din head unit from us.
Here are some problems occurred when installing.
He said he already have a Metra harness from a previous installation, and his truck is a 2004 Ford Excursion Limited.
This item is universal style and comes with ISO harness, I'm worried Joseph will have questions about the connection, so I send him a instruction.
He has problem when connect the backup camera and steering wheel control, but he solved them after read the instruction I sent.
Finally, Joseph got everything working.
However, the head unit can't start. It said android shutting down and then the unit will not power on.
Joseph told me that he has checked all connections and all fuses.
We can't make sure the cause of it, and ask Joseph help us check and test the unit, we need to know if there is any issue on our products.
How to test Joying android head unit:
We found there is no problem on Joying unit. Joseph said "I got it working finally. I had a blown fuse on the accessory wire."
Here are some problems occurred when installing.
He said he already have a Metra harness from a previous installation, and his truck is a 2004 Ford Excursion Limited.
This item is universal style and comes with ISO harness, I'm worried Joseph will have questions about the connection, so I send him a instruction.
He has problem when connect the backup camera and steering wheel control, but he solved them after read the instruction I sent.
Finally, Joseph got everything working.
However, the head unit can't start. It said android shutting down and then the unit will not power on.
Joseph told me that he has checked all connections and all fuses.
We can't make sure the cause of it, and ask Joseph help us check and test the unit, we need to know if there is any issue on our products.
How to test Joying android head unit:
We found there is no problem on Joying unit. Joseph said "I got it working finally. I had a blown fuse on the accessory wire."
Thursday, June 16, 2016
Tuesday, June 14, 2016
Required accessories for installation-2016 Kia soul base model
Joying official website: carjoying.com
Purchased item: Joying newest Android 5.1.1 Lollipop car stereo
Required installation accessories
1. Face plate: Metra 95-7360B
Any questions, please be free to contact us
https://www.youtube.com/c/BoykaJoying
http://forum.carjoying.com/
https://www.carjoying.com/
https://www.carjoying.de/
https://www.carjoying.co.uk/
Purchased item: Joying newest Android 5.1.1 Lollipop car stereo
Required installation accessories
1. Face plate: Metra 95-7360B
2. Wiring Harness for Hyundai: Metra 70-7304
3. If you want to keep your OEM USB function, you can purchase Metra AX-HYKIA-USB
You may have problems in installing, Here are some instruction for your reference
Instruction video for Android 5.1 model SWC:
Any questions, please be free to contact us
https://www.youtube.com/c/BoykaJoying
http://forum.carjoying.com/
https://www.carjoying.com/
https://www.carjoying.de/
https://www.carjoying.co.uk/
Thursday, June 2, 2016
Stop in Boot Logo--RESOLVED
Question from Joying Customer:
My radio stopped working it froze and it wont do absolutely anything
E-mail 1:
Hello xx
This is Amy from Joying, we received your message for the product's issue. It mentioned "the radio stopped working it froze and wont do anything"
Could you send me some pictures or more detailed info about this issue?
Because we are not clear about the meaning of "stopped working and froze"
Does it mean froze in start logo or other?
Please don't worry, we will help you until the issue solved.
Hope to hear from you soon.
Best Regards,
Amy
E-mail 2:
Hello Amy yes the problem is that when I turn on the radio it just stay's there in the start up logo and wont go any further or do anything else.......
E-mail 3:
Hello xx
Glad to receive your reply.
It should have a problem in system, here are steps to solve it:
1. You need to get the update screen.
2. Choose recovery from backup
3. If this still can't solve it, please wipe all data/factory and cache reset, then re-download the system files, and update the system.
More detailed info:
1. You need to long press the power button after you put the key (if the head unit has been turn on, please turn off it first)
2. When you can see the button lights flash/change color, please loose your hand, then press power button again, you can get the screen for upgrade soon. (You can watch this video: https://youtu.be/vHyVC2Nb5oc)
3. You can get update screen now, please choose "recovery from backup"
4. If this issue can't be solved through recovery, please wipe all data/ factory and cache reset, then re-download the system files and update it,
Please refer to this page https://www.carjoying.com/Joying-blog/12.html
Please download the version of Aug 22, 2015 or Sep 3, 2015
5. You need to download joying android MCU and update files, then just copy Two file into SD card without any folder, insert it in GPS(map) Slot.
6. Choose update system/mcu image from sdcard and clear all.
If it's failed at the first time, please try more times again, and let me know the results.
Thanks&Regards,
Amy
E-mail 4:
Ok thanks let me try it
E-mail 5:
Great it worked thanks for everything
E-mail 6:
Hi xx
Thank you also for your support us, if the unit has anything wrong, please contact us again. Very pleased to serve you.
Best Regards,
Amy
Reference 1:
Reference 2:
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My radio stopped working it froze and it wont do absolutely anything
E-mail 1:
Hello xx
This is Amy from Joying, we received your message for the product's issue. It mentioned "the radio stopped working it froze and wont do anything"
Could you send me some pictures or more detailed info about this issue?
Because we are not clear about the meaning of "stopped working and froze"
Does it mean froze in start logo or other?
Please don't worry, we will help you until the issue solved.
Hope to hear from you soon.
Best Regards,
Amy
E-mail 2:
Hello Amy yes the problem is that when I turn on the radio it just stay's there in the start up logo and wont go any further or do anything else.......
E-mail 3:
Hello xx
Glad to receive your reply.
It should have a problem in system, here are steps to solve it:
1. You need to get the update screen.
2. Choose recovery from backup
3. If this still can't solve it, please wipe all data/factory and cache reset, then re-download the system files, and update the system.
More detailed info:
1. You need to long press the power button after you put the key (if the head unit has been turn on, please turn off it first)
2. When you can see the button lights flash/change color, please loose your hand, then press power button again, you can get the screen for upgrade soon. (You can watch this video: https://youtu.be/vHyVC2Nb5oc)
3. You can get update screen now, please choose "recovery from backup"
4. If this issue can't be solved through recovery, please wipe all data/ factory and cache reset, then re-download the system files and update it,
Please refer to this page https://www.carjoying.com/Joying-blog/12.html
Please download the version of Aug 22, 2015 or Sep 3, 2015
5. You need to download joying android MCU and update files, then just copy Two file into SD card without any folder, insert it in GPS(map) Slot.
6. Choose update system/mcu image from sdcard and clear all.
If it's failed at the first time, please try more times again, and let me know the results.
Thanks&Regards,
Amy
E-mail 4:
Ok thanks let me try it
E-mail 5:
Great it worked thanks for everything
E-mail 6:
Hi xx
Thank you also for your support us, if the unit has anything wrong, please contact us again. Very pleased to serve you.
Best Regards,
Amy
Reference 1:
Reference 2:
More Focus on Joying:
http://forum.carjoying.com/
https://www.youtube.com/c/BoykaJoying
https://www.carjoying.com/
https://www.carjoying.de/
https://www.carjoying.co.uk/
https://www.youtube.com/c/BoykaJoying
https://www.carjoying.com/
https://www.carjoying.de/
https://www.carjoying.co.uk/
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