This warranty does not apply to:
(1) cosmetic defect, such as scratches, nicks, stains and dents;
(2) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship;
(3) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes;
(4) damage to a product that has been modified or altered without the prior written permission of JOYING.
RETURNS
You may return to us any functioning JOYING product you purchase from us within 30 days of purchase.
Please contact Customer Service prior to returning any product to receive a return authorization form and RMA number. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection.
Non-defective product(s) (subject to product receipt date)
Deadline (day) Refund Ratio (%) Shipping Cost
0-7 80 √
7-15 65 √
15-30 50 √
＞30 0 -
（“√”represents you should pay the shipping costs when we send goods to customers.）
Note: This form is applicable for non-defective but affect secondary sales’ products.
Defective product(s) (subject to product receipt date)
Because of transportation, improper handling and other factors, when you receive the products, they may have some damage. If one or all your products do not work properly, please contact our customer service department first to resolve your problem.
Deadline Policy Shipping Costs Warranty Policy
0-7days refund (full) - FULL(fittings＆ parts included)
warranty √
7-30days refund(partial) - FULL(fittings ＆ parts included)
warranty √
1-3 months warranty × HOST(parts included, fittings excluded)
3month-1year warranty × HOST(parts included, fittings excluded)
1-2years warranty × HOST(parts included, fittings excluded)
1. “√”represents we undertake the shipping costs when we send goods to customers.
2. “×”represents customers undertake the shipping costs themselves when we send goods to customers.
WARNING:
1. How to judge the actual date of receipt: the customer’s actual receipt date shall prevail in all cases. You need to check whether the packaging is intact when you receive the goods. If you confirm the product packaging has no problem, you can sign your name. If the product packaging is damaged, please contact us within 24 hours, otherwise we will not accept your request.
2. For warranty products, if there is no problem after our carefully check, customers should undertake the shipping costs.
3. For all situations, if the customers need to return the products to us, customers should undertake the shipping costs themselves.
4. If you want us to exchange a unit for you, please pay attention to the date of you actually receive it, it must be within 7 days. We won't exchange a brand-new item to you when it is out of 7 days.
